Warranty - Large furniture items

This information covers large furniture items, excluding small stools/side tables and tree stump stools.

The warranty period for large furniture items commences from the date of sale. The period of the Warranty will be:

(a) 1 year for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics

This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product. Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. Natural variations exist in wood, including knots, cracks, colour and grain. These are unique to every tree and piece of timber, and therefore furniture. These are not considered faults but serve to make each and every piece individual and add to it’s characteristics and charm.

Please contact us if you would like more information on how to care for your furniture.

Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.